INTERNATIONAL SHIPPING

Hello! Thank you for being a valued customer with us here at BirdTricks. If you are on this page you are most likely an international customer looking to purchase some of our toys.

During these unprecedented times, we, at BirdTricks, are doing everything possible to try and keep operations running smoothly and efficiently, but unfortunately we have hit a slight wall when it comes to shipping internationally.

While we are extremely upset and have opened up cases against the different shipping companies, many international shipments seem to be getting stuck or lost in transit due to the different levels of quarantining and increased volume of shipments. We know how frustrating this is for our customers (trust me - it frustrates us too!) so we are wanting to be completely transparent about our international shipping issues while also letting you know the new regulations we have had to put in place to allow us to continue offering international shipping. By placing an order with us, you are agreeing to the following terms and conditions when it comes to shipping internationally. 

Countries We Cannot Ship To

Currently we cannot ship products to...

- Australia
- New Zealand
- South Africa

We apologize for any inconvenience this causes. If you place an order with us from one of these countries, the whole order will be refunded to you.

International Shipping Policy

This policy supersedes any other refund/return policy we have in place and is only for international shipments (this includes shipments to Canada). By placing an order with us, you are agreeing to the following shipping policy...

Any and all international shipments, once they leave the BirdTricks facility, are the responsibility of the consumer and the consumer assumes all risks. If a package is lost/stolen/damaged/destroyed/denied at customs/does not get delivered for any reason, the package will not be refunded or replaced. 

If a package is returned to us in tact with the products still in new condition for any reason, we will refund the customer at the time of receiving the package for all the product costs minus the shipping costs. 

To help make your decision on whether or not to place a physical order with us, approximately 75% of packages we have sent internationally over the past 2 years have arrived with no issues, although some have taken up to 3 months to arrive. 

If you are wanting to purchase toys from this website as well as other products from our main website that require shipping and are able to be shipped internationally, please contact our customer care team BEFORE placing your order as, depending on what you are looking to order, we may be able to combine the orders in shipment to keep your shipping costs down. This ONLY applies to international orders - all domestic orders will be treated as separate and cannot be combined for shipping costs.

Additional International Shipping Costs

While we always strive to provide the lowest shipping costs possible, international shipping has skyrocketed in price over the last few years. We do not have any control over international shipping costs (unfortunately) and will always do our best to find the most reliable option to ship your products. However, if the cost of shipping your product to you is above what is currently set on our website, we will email you before shipping your product to let you know of the additional cost and send you an additional invoice. At this time if you decide you would not like to move forward with the shipment we will refund you in full. 

Again, we apologize for any inconvenience that this causes, and hope that this transparency will aid you in making your decision. If international shipping becomes more reliable in the future, we will amend our shipping regulations to match the changing times.